At Papa Mart, we aim to provide a smooth and reliable shopping experience. This Refund Policy outlines the conditions under which refunds, returns, or replacements are processed.
Customers may be eligible for a refund under the following conditions:
Damaged or Defective Product
Item received is broken, expired, or not usable
Wrong Item Delivered
Item does not match the order placed
Missing Items
One or more items are missing from the order
Order Not Delivered
Payment was made but the order was not delivered
Refunds will not be applicable in the following scenarios:
Change of mind after order confirmation
Incorrect order placed by the customer
Minor packaging damage that does not affect product quality
Perishable items (unless damaged/expired at delivery)
Delay due to unforeseen circumstances (weather, traffic, etc.)
Customers must report issues within 24 hours of delivery
Requests made after this timeframe may not be entertained
Submit a refund request via:
In-app support
Customer support helpline
Provide:
Order ID
Issue details
Supporting images (if applicable)
Refunds will be processed via:
Original payment method
Or Papa Mart wallet (if applicable)
Refunds are processed within 3–7 working days after approval
Bank processing times may vary depending on the payment provider
In certain cases, Papa Mart may offer a replacement instead of a refund
Replacement is subject to product availability
Orders can be cancelled before confirmation without charges
Once confirmed, cancellation may not be allowed or may incur charges
Papa Mart reserves the right to:
Reject refund requests in case of suspected fraud or misuse
Suspend accounts involved in repeated abuse of refund policy
